Privacy Policy
Last updated: . This policy applies to Nook Landscapes ABN [ABN HERE] (“we”, “us”, “our”).
1. Our commitment to your privacy
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.
2. What information we collect
We may collect the following personal information when you enquire through our website or contact us directly:
- Your full name
- Email address
- Phone number
- Property address and project details you choose to provide
We do not collect sensitive information (as defined by the Privacy Act) unless you voluntarily provide it and we have your consent.
3. How we collect your information
We collect personal information directly from you when you:
- Submit an enquiry or quote request through our website
- Contact us by phone, email or in person
- Enter into a service agreement with us
4. How we use your information
We use your personal information to:
- Respond to your enquiry and provide requested services
- Prepare quotes, proposals and service agreements
- Communicate with you about your project
- Comply with our legal obligations
We will not use your personal information for direct marketing purposes without your consent, and you may opt out at any time.
5. Disclosure of your information
We do not sell, rent or trade your personal information. We may disclose your information to trusted third parties where necessary to deliver our services (for example, subcontractors, suppliers or professional advisers), or where required by law.
We do not disclose personal information to overseas recipients unless required by law or with your explicit consent.
6. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored securely and access is limited to authorised personnel.
7. Access and correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete or out of date. To make a request, contact us using the details below. We will respond within a reasonable timeframe.
8. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Website and cookies
Our website may use cookies or similar technologies to improve your browsing experience. You can configure your browser to refuse cookies, though some features of the site may not function as intended. We do not use cookies to collect personal information.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update noted above.
11. Contact us
For privacy-related enquiries, access requests or complaints, please contact:
Nook Landscapes
Illawarra, NSW, Australia
Email: [email protected]